Primark | Creating a culture of learning
As a global retail leader, Primark are continually developing and improving on their talent, learning and leadership offering. RP Global have supported Primark across these key channels to further enhance delivery of the Primark strategy.
The project’s work with their Buying and Merchandising team has been a critical part of the successful delivery of the strategy. The Buying and Merchandising team were in the process of moving from a globally diverse team to a centralised function in Dublin.
We created an Emotional Journey to provide insight in our build of a talent solution for user, and organisation.
Objectives:
Increase consistency.
Build a diverse talent pipeline.
Increase retention, engagement and competency.
Deliver agile training.
Create tangible career paths with the ability to fast track.
“This approach gives fantastic consistency with great content in our Primark language. We have visibility of the process but now we can tailor it in an agile way to suit the colleague and the business. Each person now has autonomy to drive their own development.”
Director, Primark
Outcomes
For each new starter, we added an extra six weeks of productivity.
The breadth of relationships across teams and seniority improved markedly.
New networks established across the board.
An increased agile approach to learning.
Timings and efficiencies maximised.
Sharing of knowledge and ideas increased by 40%.
Level of trust in relationships increased by 40%.
Confidence in assessment increased by 40%.
Readiness to complete activities increased by over 40%.
Increased culture of practice and standardisation.
“It was brilliant and so practical and fun.
I wish I’d had this style of learning when I was at college.”
— Trainee